Christopher
Newport University in Newport News, VA (Dec. 2013)
Bachelors of Science in Information Science (BSIS)
Capstone Project –
Customizable Hiring System
· Independently created a fully functional Web-based
Hiring System which allowed for the simplification of the hiring
process. Utilized SQL, HTML, CSS, JavaScript, and PHP.
· Experienced using and troubleshooting Microsoft
Windows (through 8.1) and Mac OS (through OSX).
· Proficient in Microsoft Excel, Access, Visio, and
Word.
· Skilled in SQL, Java, JavaScript (jQuery) CSS, HTML,
& PHP
·
Full-Stack development
Dominion
Granite & MarbleMay 2015 - June 2015
Software
Engineering Consultant (full-stack)Ashburn,
VA
·
Generated a user
friendly, relational database in Microsoft Access with the aid of Visual
Basic.
·
Recovered archives of
past Accounts, Quotes, Customers, Contractors, and Employees from Salesforce
export data.
·
Created custom VBA
modules for the handling of thousands of attachments files of varying file
type and navigation between related records.
·
Utilized custom queries
and reports in order to display records in a manner which allowed for
efficient workflow.
·
Completed various
technical support tasks such as the creation of static IP addresses and
reformatting/imaging of employee machines.
General Dynamics Information TechnologyApril 2014 -
March 2015
ABACUS
IT Helpdesk Technician Herndon, VA
·
Coordinated User
Training: Required travel to four military sites where I prepared machines
with appropriate software, set up training facilities, provided technical
support, and directed shipment logistics throughout.
·
Developed Test Scripts
for the Cherwell Ticketing System in order to further enhance its use for the
ABACUS Program
·
Developed a Knowledge
base for the ABACUS application for future trouble-shooting by both users and
ABACUS team members
Christopher
Newport UniversityAugust 2011 - December 2013
ITS
Helpdesk Technician Newport News,
VA
· Provided first-level contact and problem resolution
for over 5,500 faculty and students with hardware, software and applications
problem resolution
· Employed a ticketing system for the escalation and
solution of issues
· Active Directory utilized in the review and
manipulation of student and faculty records
· Experienced with installation and removal of
computer hardware and peripherals
· Proficient in troubleshooting with both Windows
7/8.1 and Mac OSX
· Wireless connectivity troubleshooting
·
Hardware &
Software Support
·
System Upgrades &
Conversions
·
Hardware inventory